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Privacy Policy

Merchant Service

Lubr Delivery — www.lubrdelivery.com.au Entity: Lubr Delivery ABN: 55 496 457 37

Last updated: 5 May 2026

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1. Introduction

This Merchant Service Agreement (“Agreement”) sets out the terms under which Lubr Delivery (“we”, “our”, “us”) provides last‑mile delivery, logistics, and technology services to retail and wholesale merchants (“Merchant”, “you”, “your”).

By registering as a Merchant, accessing the Merchant Portal, or using any Lubr Delivery services, you agree to be bound by this Agreement.

2. Definitions

  • Services — Delivery, logistics, tracking, merchant tools, integrations, and technology provided by Lubr Delivery.

  • Merchant Portal — The online dashboard used to manage orders, payouts, and account settings.

  • Customer — The end‑user purchasing goods from the Merchant.

  • Rider/Driver — Independent contractors engaged by Lubr Delivery to complete deliveries.

  • Order — A delivery request submitted through the Merchant’s website, QR code, API, or Lubr Delivery system.

3. Merchant Eligibility & Obligations

To use Lubr Delivery, the Merchant must:

  • Hold a valid ABN/ACN

  • Provide accurate business, banking, and compliance information

  • Ensure all products sold are legal and compliant with Australian law

  • Maintain accurate stock levels and order information

  • Package goods securely and safely for transport

  • Comply with age‑restricted product laws (where applicable)

  • Ensure staff are trained to hand over orders promptly to riders

The Merchant is responsible for the accuracy of all order details submitted to Lubr Delivery.

4. Services Provided by Lubr Delivery

Lubr Delivery provides:

  • On‑demand and scheduled last‑mile delivery

  • Real‑time tracking and customer notifications

  • Merchant Portal access

  • API, HTML embed, and QR code integration options

  • Rider/driver network management

  • Settlement and payout processing

  • Customer support for delivery‑related issues

We may update or modify the Services at any time.

5. Fees & Billing

5.1 Delivery Fees

Merchants agree to the delivery fees applicable to their plan, which may include:

  • Per‑delivery fees

  • Subscription fees (if applicable)

  • Transaction or processing fees

  • Surcharges for peak times, long distances, or special handling

Fee schedules are provided during onboarding and may be updated with notice.

5.2 Subscriptions

If the Merchant selects a subscription plan, monthly fees are billed automatically until cancelled.

5.3 Payment Processing

Lubr Delivery may use third‑party payment processors. The Merchant agrees to their terms and any associated fees.

6. Payouts & Settlements

  • Payouts are made to the Merchant’s nominated bank account.

  • Settlement times may vary depending on banking providers.

  • Lubr Delivery may withhold funds in cases of disputes, fraud investigations, or chargebacks.

  • The Merchant is responsible for ensuring correct banking details.

7. Order Fulfilment & Delivery

7.1 Merchant Responsibilities

The Merchant must:

  • Prepare orders promptly

  • Ensure packaging is secure, sealed, and compliant

  • Provide accurate pickup details

  • Ensure staff are available for rider pickup

7.2 Delivery Windows

Delivery times are estimates only. Delays may occur due to traffic, weather, or rider availability.

7.3 Failed Deliveries

A delivery may be marked as failed if:

  • The customer is unavailable

  • The address is incorrect

  • ID cannot be verified

  • Delivery is unsafe or restricted

Redelivery or cancellation fees may apply.

8. Product Compliance & Restrictions

The Merchant must not send:

  • Illegal or prohibited goods

  • Dangerous or hazardous materials

  • Items requiring specialised transport

  • Incorrectly packaged or leaking items

Lubr Delivery may refuse or cancel deliveries that breach compliance.

9. Technology & Integrations

Merchants may use:

  • QR code ordering

  • Tracking links

  • API or HTML embed integrations

  • Merchant Portal tools

The Merchant must not:

  • Reverse engineer or copy Lubr Delivery systems

  • Misuse the platform

  • Attempt to bypass security

  • Use the Services for unlawful purposes

10. Customer Experience & Communication

Lubr Delivery handles:

  • Delivery notifications

  • Tracking updates

  • Rider communication

  • Delivery‑related customer support

The Merchant remains responsible for:

  • Product quality

  • Order accuracy

  • Refunds and returns

  • Customer service unrelated to delivery

11. Liability

To the maximum extent permitted by law, Lubr Delivery is not liable for:

  • Loss of profits or business

  • Delays outside our control

  • Damage caused by improper packaging

  • Incorrect information provided by the Merchant

  • Loss or damage caused by third‑party contractors

Our total liability is limited to the delivery fee for the affected order.

12. Indemnity

The Merchant agrees to indemnify Lubr Delivery against claims, losses, or damages arising from:

  • Breach of this Agreement

  • Misuse of the Services

  • Illegal or non‑compliant products

  • Incorrect or misleading order information

  • Packaging failures

13. Termination

Lubr Delivery may suspend or terminate Merchant access for:

  • Breach of this Agreement

  • Fraud or unlawful activity

  • Safety or compliance concerns

  • Non‑payment of fees

The Merchant may terminate their account at any time by written notice.

14. Confidentiality

Both parties agree to keep confidential:

  • Business information

  • Pricing

  • Operational processes

  • Customer data

  • Rider data

Except where disclosure is required by law.

15. Privacy

Personal information is handled in accordance with our Privacy Policy. The Merchant agrees to comply with all applicable privacy laws.

16. Changes to This Agreement

We may update this Agreement from time to time. Continued use of the Services constitutes acceptance of the updated terms.

17. Governing Law

This Agreement is governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria.

18. Contact Us

For merchant support or account enquiries: Email: support@lubrdelivery.com.au Website: www.lubrdelivery.com.au

If you want, I can now create:

  • Rider/Driver Agreement

  • Refunds & Returns Policy

  • Website Disc

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