PRIVACY POLICY

Lubr Delivery — www.lubrdelivery.com.au Entity: Lubr Delivery ABN: 55 496 457 37
Last updated: 5 May 2026

1. Introduction
This Privacy Policy explains how Lubr Delivery (“we”, “our”, “us”) collects, uses, stores, and protects personal information when merchants, customers, riders, and website visitors interact with www.lubrdelivery.com.au (“the Website”) and our delivery and technology services (“Services”).
By using our Website or Services, you consent to the practices described in this Policy.
2. Information We Collect
We collect personal information necessary to operate our logistics and technology platform, including:
2.1 Customer Information

• Name

• Delivery address

• Email and phone number

• Order details

• ID verification (for age‑restricted goods)

• Delivery instructions

• Payment confirmation data (no card numbers stored)

2.2 Merchant Information

• Business name and ABN/ACN

• Contact details

• Store address

• Banking details for payouts

• Product and order data

• Compliance documentation (if required)

2.3 Rider/Driver Information

• Name and contact details

• Identification documents

• Banking details for payouts

• Location data during active deliveries

• Performance and safety metrics

2.4 Website & App Data

• IP address

• Device information

• Browser type

• Cookies and analytics data

• Behavioural data (pages visited, time on site, clicks)

3. How We Use Personal Information
We use collected information to:

• Process and fulfil delivery orders

• Provide real‑time tracking and notifications

• Verify identity for age‑restricted goods

• Communicate with merchants, customers, and riders

• Manage merchant payouts and rider payments

• Improve our Website, Services, and technology

• Ensure safety, compliance, and fraud prevention

• Meet legal and regulatory obligations

We do not sell personal information to third parties.
4. Sharing of Information
We may share information with:
4.1 Riders/Drivers
To complete deliveries, riders receive:

• Customer name

• Delivery address

• Order details

• Delivery instructions

• ID verification requirements

4.2 Merchants
Merchants receive:

• Customer order details

• Delivery status updates

• Non‑sensitive customer contact information (where required)

4.3 Service Providers
We may use third‑party providers for:

• Payment processing

• SMS/email notifications

• Cloud hosting

• Analytics

• Fraud prevention

• Mapping and geolocation

These providers only access information necessary to perform their services.
4.4 Legal Requirements
We may disclose information if required by:

• Law enforcement

• Court orders

• Regulatory authorities

• Safety or fraud investigations

5. Cookies & Tracking Technologies
We use cookies and similar technologies to:

• Improve website performance

• Analyse traffic and behaviour

• Enable login sessions

• Personalise user experience

Users may disable cookies in their browser settings, but some features may not function correctly.
6. Data Storage & Security
We take reasonable steps to protect personal information from:

• Unauthorised access

• Loss or theft

• Misuse

• Modification or disclosure

Security measures include:

• Encrypted data transmission

• Secure servers

• Access controls

• Regular system monitoring

No online system is completely secure, but we follow industry best practices.
7. Data Retention
We retain personal information only as long as necessary for:

• Delivering services

• Legal and regulatory compliance

• Resolving disputes

• Business record‑keeping

Rider and merchant financial records may be retained for statutory periods.
8. Access & Correction
You may request to:

• Access personal information we hold

• Correct inaccurate or outdated information

• Update account details

Requests can be made via support@lubrdelivery.com.au.
9. Third‑Party Links
Our Website may contain links to third‑party sites. We are not responsible for their privacy practices or content.
10. Children’s Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect information from minors.
11. International Transfers
Some service providers may store data outside Australia. Where this occurs, we ensure appropriate safeguards are in place.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our Website or Services indicates acceptance of the updated Policy.
13. Contact Us
For privacy questions or requests: Email: support@lubrdelivery.com.au Website: www.lubrdelivery.com.au